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Six Steps to Calming Angry Customers

If you work in a customer service industry then you probably know all too well how difficult it can be to deal with angry and...

3 Ways To Become A More Valuable Employee

The economy may be looking up but most of us still squirm at the mention of job security. In this fast- paced, competitive atmosphere, it’s...

eyeHow To Tell Your Co-Worker They Have Bad Breath

We’ve all been there. We’ve all dealt with it. And we all know what it’s like to work with someone who has bad breath. Bad...

Employee Team Building

Employee morale is an important part of the business and one of the toughest to address sometimes. Teamwork is an essential part of keeping...

Employees Make a Business Successful

We have all heard the phrase a company is only as good as its employees but often those employees are not giving their best...

Hiring Requirements For Eyecare Professionals

Another great article from Doug Fleener, who is talking about retail experience. While optical experience and ABO accreditation is important for dispensing of eyewear,...

Eyecare Jobs

We have been asked to post jobs, we get about 1 request a week from either an ophthalmologist or optometrist asking about jobs. Unfortunately...

The Unmerited Merited Pay Raise

I read this article and it really struck a cord with me. Having worked at companies where people (slaggards) automatically received merit pay raises...

How To Be Resilient

As I sit here "aching" at my sister's desk in cold, damp England writing my Optical blog I realize I have to be a...

“Super Vision” Tip – Turn Stress into Success

Thanks to U.S. Vision and Smart Supervision for this "Super Vision" Tip. We all have stress and  sometimes the pressure  gets to the point ...

OWA One Minute Mentor – Optical Career Makeover

We really like receivingOWA's One Minute Mentor and like to post them when we think there is a good one for our optical readers....

Hiring Optical Employees? – Ten-Step Interview Tips

Thank you to U.S. Vision for sharing this Ten-Step Interview tip adapted from the book: Hiring Smart. Make small talk Go over the job briefly Ask questions...

Top 15 Reasons To Fire Someone

One of the worst things I hate to do is fire someone. I have a timeline as it takes me 3 days to do...

Eyecare Contests For Optical Professionals-Fun and Motivating

Many eyecare offices don't like spiffs and contests in their office. I think I have heard every objection in the book from 'it's unprofessional'...

Saving Money by Reducing Optical Employee Turnover

One of the best ways of saving money is by reducing optical employee turnover. Thank you to FirstSight Vision  Services for bringing this interesting...

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