Why Optical Patients Don’t Come Back
I ran across this this checklist online- telling patients when they should look for a new doctor. You can modify it to suit your...
Optical Patient Satisfaction Checklist
Patient Satisfaction is a Team Effort: It is important that all issues are discussed consistently in order for the team to come together. We have...
Broken Appointments with Optical Services
You have a booked day- and for whatever reason, patients don't show up. You and your staff's time is valuable, so what do you...
The Business of Optical Patients
Are you in the business of patients or eye exams? I came across this list and adapted it for the optical professional. In the...
Non Verbal Communication and Optical Patient Care
You know the expression, Actions speak Louder than Words- Well it's true, because those actions are non- verbal communication with your optical patients. Our recommendation-...
How to Tell If Your Patient is Lying
I found this Body Language video very interesting. In the frantic rush of day to day living, sometimes we forget to read the clues...
