Hoya Vision Care Labs Have Optical Patients Too!

What do we mean by Hoya Vison Care Labs have optical patients too? We went to Hoya Vision Care's  San Diego lab facility recently...

Eye Care and Body Language

This is what we know: The consumer is shopping online The consumer is shopping for eyeglasses on line. The consumer is shopping for contact lenses online. The consumer...

Eye-How To Manage a Rude Customer-Patient

I have always believed in 'you can catch more flies with honey' philosophy , and it has worked in my favor more times than I...

Does Price Guarantee Customer Satisfaction?

Competing with  On-line Shopping The two places I shop consistently are Cost-Co and Trader Joes. I go to Cost-Co to buy in bulk their...

Smile and Move-Staff Motivation

Great Video and Team Builder for an Office. Smile and Move is a fun new movement to motivate people at the home and office....

Optical Customer Service-Simple Things by Usher

The other day I was walking and listening to Usher singing this song about Simple Things. The Simple Things being, saying please, thank you,...

Poison Words in Handling Customer Complaints

Has this ever happened to you- either at the office or in your personal life. You lodge a complaint, and your pretty much OK,...

Optical Customers First-Empower Employees

I had purchased several appliances from Home Depot- as part of a free delivery promotion. Free Delivery as in a 'rebate' and after filling...

HIPAA and The Optical Professional

We have had several requests to write something on HIPAA: After reading about HIPAA violations and malpractice- please if you are unsure if you...

Optical Patient Surveys

Patient surveys are one of the best ways to find out if the quality of care and your customer service will bring the patient/customer...

Steps to Handling Optical Patient Complaints

I don't know about you, but I rarely complain, I just don't go back. But when I do complain, I do go back, whether...

Top 20 Optical Patient Expectations

What do we expect today when we frequent any place of business? In today's competitive times our expectations are very high- because if our...

The Simple Things- Random Acts of Thanks

  Many years ago, I was in Market Development for Neostyle Eyewear. Knowing that 'thanking a person' was the number one way of increasing positive...

A Good Eyewear Shopping Experience

I am recently back from a trip with some friends and they just happened to buy prescription eyewear the previous week and I thought...

Why Optical Patients Don’t Come Back

I ran across this this checklist online- telling patients when they should look for a new doctor.  You can modify it to suit your...

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