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An Amazing Customer Service Experience

Mike Bellomo at Opticote sent us his Amazing Customer Service experience that was thought provoking. If you think about it, what were your amazing...

Rights Panel Agrees With Deaf Man Against Optometrist

Last year we did a post on an optometrist that won a unilingual lawsuit. In another case in Augusta, Maine,  " A human rights panel...

Are You Customer -Centric? Take The Test

Doug Fleener had this excellent post from the Retail Contratrian on are you a customer- Centric Company. I thought it was excellent and challenge...

Dealing With Patient Requests For Contact Lens Prescriptions

Eye docs and optical professionals are constantly struggling with competitive online contact lens sales. Refusing to give Rx's for contact lenses can make a...

What Are Your Eyes Worth To You?

The viral campaign has begun on the high cost of eyewear and lenses. You have all read about the Today Show article plus all...

Yahoo Answers Consumers-Eye Damage From Wearing Magnifying Eyeglasses?

Lens Chic over at EyeOverHeard has been on a roll sending us little consumer eyecare questions, that you might want to address in your...

Eyecare Patient Sign Offs On Policies And Warranties

I love Optiboard, they have all sorts of great information and for the record it's free to join Optiboard and it's fun to browse...

Consumer UnHappy With Eyewear- Complains to Us

We had another unhappy eyewear consumer contacting us: (I have blocked out the company name, and no it is not one of our sponsors) I...

Disaster Preparation for the Eyecare Professionals

Sunday, Easter day we had a 7.2 Earthquake, Monday, we had another at 5.2 on the Richter Scale. Crystal Blaker of CB Consulations reported...

Eyecare Patient Loyalty Pays Off

One of the hardest things that any small business has to do is not just get customers but retain them as well. Long term...

Consumer Seeking Acetate Saddle Bridge For Eyewear

Once again we have a request from an eyeglass consumer: See email below: perhaps any of our readers are in Sushan, NY and if...

Optical Valentine Tip – LOVE Your Customer

This Optical Valentine Tip was submitted by Kelly Gornick from Signet Armorlite Dear Valentine: LOVE Your Customer All of your customers have done something for you...

Please Respond- Eyecare Consumer Wants To Know

We occasionally get questions from consumers, and when we do, we put it out to our readers. Our consumer was 'I was wondering if you...

11 Keys to Eye-Care Customer Service Principles

"Do what you do so well that they will want to see it again and show their friends.' Walt Disney Customer Service is your #...

Why Are Eyeglasses So Expensive- Yahoo Answers

The number one question I get asked from friends and strangers- is 'Why are Glasses So Expensive?' This is from Yahoo- what do you...

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