dba leaderboard

Non Verbal Communication and Optical Patient Care

You know the expression, Actions speak Louder than Words- Well it's true, because those actions are non- verbal communication with your optical patients. Our recommendation-...

Eyecare Patient Sign Offs On Policies And Warranties

I love Optiboard, they have all sorts of great information and for the record it's free to join Optiboard and it's fun to browse...

Poison Words in Handling Customer Complaints

Has this ever happened to you- either at the office or in your personal life. You lodge a complaint, and your pretty much OK,...

‘Tis The Season To Be Jolly? GRUMPY

The holidays are here, again. One thing you will discover, no matter if it is in your own office, driving around town, or out...

Who Is The Millionaire Next Door?

I remember years ago, my cousin wanted to set me up with this guy who drove a Camaro (that's dating me!) The reason why...

Please Respond- Eyecare Consumer Wants To Know

We occasionally get questions from consumers, and when we do, we put it out to our readers. Our consumer was 'I was wondering if you...

Optical Valentine Tip – LOVE Your Customer

This Optical Valentine Tip was submitted by Kelly Gornick from Signet Armorlite Dear Valentine: LOVE Your Customer All of your customers have done something for you...

Broken Appointments with Optical Services

You have a booked day- and for whatever reason, patients don't show up. You and your staff's time is valuable, so what do you...

Is The Better Business Bureau Still Relevant For ECP’s?

I’ve had plenty of customers ask whether they should become a member of the Better Business Bureau over the years. There was a time...

Dealing With Patient Requests For Contact Lens Prescriptions

Eye docs and optical professionals are constantly struggling with competitive online contact lens sales. Refusing to give Rx's for contact lenses can make a...

Disaster Preparation for the Eyecare Professionals

Sunday, Easter day we had a 7.2 Earthquake, Monday, we had another at 5.2 on the Richter Scale. Crystal Blaker of CB Consulations reported...

Rights Panel Agrees With Deaf Man Against Optometrist

Last year we did a post on an optometrist that won a unilingual lawsuit. In another case in Augusta, Maine,  " A human rights panel...

11 Keys to Eye-Care Customer Service Principles

"Do what you do so well that they will want to see it again and show their friends.' Walt Disney Customer Service is your #...

When Competent Isn’t Good Enough

What level of service do you expect when you drive through McDonalds versus sitting down at a The Palm? Or when you shop Wal-Mart...

EyeOverHeard On The Forums- Firing Patients

Apologies to Lens Chic for using the name.. It is always hard to fire a patient or a friend for that matter. But sometimes,...

Must Read

FREE DELIVERY! 
Sign up to get  The Optical Vision Site delivered directly to your inbox!
Unsubscribe anytime. Your email address is never shared.

Enter your email address:

close-link