Consumer Seeking Acetate Saddle Bridge For Eyewear

Once again we have a request from an eyeglass consumer: See email below: perhaps any of our readers are in Sushan, NY and if...

Disaster Preparation for the Eyecare Professionals

Sunday, Easter day we had a 7.2 Earthquake, Monday, we had another at 5.2 on the Richter Scale. Crystal Blaker of CB Consulations reported...

Why Are Eyeglasses So Expensive- Yahoo Answers

The number one question I get asked from friends and strangers- is 'Why are Glasses So Expensive?' This is from Yahoo- what do you...

Consumer UnHappy With Eyewear- Complains to Us

We had another unhappy eyewear consumer contacting us: (I have blocked out the company name, and no it is not one of our sponsors) I...

The Business of Optical Patients

Are you in the business of patients or eye exams? I came across this list and adapted it for the optical professional. In the...

Top 20 Optical Patient Expectations

What do we expect today when we frequent any place of business? In today's competitive times our expectations are very high- because if our...

Steps to Handling Optical Patient Complaints

I don't know about you, but I rarely complain, I just don't go back. But when I do complain, I do go back, whether...

Eyecare Patient Sign Offs On Policies And Warranties

I love Optiboard, they have all sorts of great information and for the record it's free to join Optiboard and it's fun to browse...

Please Respond- Eyecare Consumer Wants To Know

We occasionally get questions from consumers, and when we do, we put it out to our readers. Our consumer was 'I was wondering if you...

Eyecare Patient Loyalty Pays Off

One of the hardest things that any small business has to do is not just get customers but retain them as well. Long term...

Optical Patient Surveys

Patient surveys are one of the best ways to find out if the quality of care and your customer service will bring the patient/customer...

Great Experience From TSA?  

"The extra energy required to make another effort or try another approach is the secret of winning." - Denis Waitley Last Friday I was in...

Dealing With Patient Requests For Contact Lens Prescriptions

Eye docs and optical professionals are constantly struggling with competitive online contact lens sales. Refusing to give Rx's for contact lenses can make a...

The Simple Things- Random Acts of Thanks

  Many years ago, I was in Market Development for Neostyle Eyewear. Knowing that 'thanking a person' was the number one way of increasing positive...

Does Price Guarantee Customer Satisfaction?

Competing with  On-line Shopping The two places I shop consistently are Cost-Co and Trader Joes. I go to Cost-Co to buy in bulk their...

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