Santinelli’s Client Services Department Convenes
We like to hear about our sponsors meetings, especially when they focus on customer service and new technology. We are looking forward to bringing you more news about “tech-chat” very soon.
Santinelli Team
Santinelli International held its National Service Meeting last month in the historic seaport town of Port Jefferson on Long Island (NY). The entire nationwide Client Services team met to focus primarily on building upon the company’s “world class service” delivered to its clients.
Each sub-department was challenged with identifying areas that could be improved upon to ensure complete satisfaction from each and every client. The highest quality standards and expectations were reinforced, setting clear goals for what it takes to be a Santinelli Customer Service Representative. Many new initiatives were developed, including live, internet-based “Tech Chat”, for implementation throughout the coming months and beyond.
In addition, advanced technical training occurred at this meeting ensuring that all of the company’s Technical Service Engineers’ skills and knowledge are always at the highest level. Fun, team-building activities were also organized to further strengthen the bond between the department’s many associates who are based throughout the country.
According to Matt McKenna, Vice President of Client Services, “Having the entire division together was a huge success as we collectively recalibrated our service practices in an effort to continuously exceed our customer expectations.”
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