Low-Cost Ideas for Building Employee Loyalty by Mary Crisafulli These days, you can’t read the paper, watch the news or surf the net without hearing about the sad state of the economy. Regardless of how severely your business has been affected by this recession, there are a number of low- or no-cost ways to recognize employees that will … [Read more...]
De-Clutter and Increase Optical Profits
May 13, 2009 by Leave a Comment
Research shows there is a direct correlations between productivity and clutter. The more clutter, the more chaos, the less productivity and profits. The National Association of Professional Organization states that paper clutter is the No. 1 problem for most businesses. The average person wastes 4.3 hours per week searching for … [Read more...]
Optical Staff Training- Totally Optical
April 15, 2009 by 1 Comment
A site we highly recommend, Totally Optical- gives you optical business updates and online staff education and training. Totally Optical brings together all of First Vision Media products. ( Vision Care Product News, Optical Lab Products, Sunglasses, Vision Care Venture, E-newsletters) Online educational resources Webinairs- ABO and Non … [Read more...]
Leading the Way in the Optical Workplace
April 13, 2009 by Leave a Comment
I am a frequent flier and I like to read the airline magazines as they often have interesting articles and help pass the time. Southwest Airlines April, 2009 Spirit Magazine has a good article by Stephen R. Covey who wrote The Seven Habits of Highly Effective People. In this article, from his newest book, The Leader in Me, he writes about … [Read more...]
Hire Slow Fire Fast
April 10, 2009 by Leave a Comment
It takes me about 1 week to get up the courage to fire someone. It hurts to be fired and to fire someone. I think in all my management experience, I have only glad-fully fired 2 people, but to tell you the truth, I should have fired more right off the bat. As much as it may hurt, any business today cannot afford to keep unproductive people. … [Read more...]
Do’s and Don’ts of Email Writing
April 2, 2009 by Leave a Comment
Email, VoiceMail, Texting, Cell Phone- we are just inundated with communication. One of my pet peeves is long rambling- no get to the point emails. I don't know about you, but sometimes it seems that people would rather email or text rather than just picking up the phone to get a quick answer. That said- Here is some Do's and Don'ts of Email … [Read more...]
Optician Training- ABO Study Guide
April 1, 2009 by 5 Comments
Another site that has great information is Laramy K- They just started a FREE Open ABO Study Project, a communty effort to build an open and free study guide for the American Board of Opticianry certification exam. While the study guide is not yet complete, currently available materials may still be useful for exam preparation. Plus they … [Read more...]
Top 7 Sites For Help in Organization
March 30, 2009 by Leave a Comment
Believe it or not- I have a friend who has an office that look like this. It would drive me crazy! But it seem that the last week of March (We're a little late) is National Clutter Awareness Week. In lieu of that, below are listed some great sites for Organization Inspiration! Organization and Clutter Neat and Simple Living: Blog … [Read more...]
Optical Staff Training- Continuing Education Sources
March 26, 2009 by Leave a Comment
Other resources to help train your staff- some are free, some charge, either way- well trained staff are essential to the financial health of your optical office. Another EyeBit- Staff training helps retain employee's. The average cost of losing an optical staff is about 30% of the employee salary! Employees have a clear purpose and are more … [Read more...]
Optical Profitability and Open Book Management
March 19, 2009 by 1 Comment
The first time I ever was involved in Open Book Management was about 20 years ago in Dr. Dave Geffen's Office. At the start of the Staff meeting- he relayed the optical numbers to his staff- how many frames sold, how many second pairs, sunglasses, add ons and multiple pairs. When multiple pair sales were not reaching goal, the staff came up with … [Read more...]
Bartering for Optical Services
March 18, 2009 by 1 Comment
I'm not a good barterer! Somehow I feel I get shortchanged- but in these times with high unemployment rates, you probably have patients that offer services that you could use in exchange for eye exams- Tasks such as office cleaning, garden or lawn work, receptionist, insurance billing. website, marketing or even filing can be great bartering tools. … [Read more...]
Optical Staff Training- Free ABO Study Guide
March 12, 2009 by 7 Comments
Laramy K- Free Open Optix ABO Study Guide - Open Courseware, I wanted to see if we could take the concept of open source and apply it to optical knowledge projects. The intent was to encourage people in the optical community to work together in creative ways to improve the industry and ultimately optical care around the world. Opticians Friend- … [Read more...]
Optical Staff Training – Optician Works
March 9, 2009 by 1 Comment
I am a huge believer in staff education. There is this great site Optician Works- which takes you through a step by step process of Fitting Eyeglasses. Optician Works was launched last year in April (2008) and I highly recommend this site for any optical staff. Here is the Table of Contents! Chapter 1: Why People Wear Glasses The eight … [Read more...]
Promotion to Optical Office Manager – Are You Ready?
February 9, 2009 by Leave a Comment
One of the great dilemmas in many optical offices is the lack of good optical managers. This is due to fact that most optical managers have little training for the job. In many cases, they start their manager's role with no management training whatsoever. The usual scenario is that the original manager resigned, and the person with the greatest … [Read more...]
How to Tell If Your Patient is Lying
February 6, 2009 by Leave a Comment
I found this Body Language video very interesting. In the frantic rush of day to day living, sometimes we forget to read the clues our friends, customers and patients are sending out. Just by reading the body language clues, we can become more customer friendly and customer focused. To make this a part of your everyday patient focus, practice in … [Read more...]
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