Everybody says they have great customer service. I want to share with you some examples of great customer service from a 'consumer point of view' and a private pay patient. My tale of three Doctor Visits and how getting spoiled turned me into a long term loyal patient and one that refers. I love my dentist office or I should say I love the … [Read more...]
At the beginning of the new year I read what I felt was a great article in Forbes by Larry Downes called Why Best Buy is Going out of Business...Gradually". For those who don't want to read it, the article explains how despite losing some of its fiercest competitors such as Circuit City and having a electronics sales market share of close to 33% … [Read more...]
Lessons from Vision Expo West....(before ever entering the show) As business people we take lessons from all sorts of things in our lives. Allow me to share some of my experiences staying at the Flamingo Hotel in Las Vegas during Vision Expo West in September and how they can be learning tools. I've stayed at the Flamingo numerous times. It is … [Read more...]
Wake Forest Family Eyecare has an interesting Website, of which I found this Incredible Infographic on Eyewear Investment. Since I get asked several times a month on this very question- Why Do Glasses Cost So Much, thought I would share this infographic, as this is their response to the eternal question of Why do Glasses Cost So Much. Listed below … [Read more...]
'Style" is an expression of individualism mixed with charisma. Fashion is something that comes after style.'(John Fairchild) I have been pondering this question after watching crowds of teetering, tubed girls lined up at Tao (nightclub) at Vision Expo. 100's of girls were dressed the same, tight tube dress, really high cloggly shoes, long … [Read more...]
Awhile ago Shirley and I ran a survey with our readers and received valuable feedback in which we learned quite alot about how we are doing good and bad. We thank each of our readers that responded What you wanted to know more about: 1.) Competing With Chains and Interviews With Independents and Private Practice We have contacted a few … [Read more...]
Mike Bellomo at Opticote sent us his Amazing Customer Service experience that was thought provoking. If you think about it, what were your amazing customer service experiences? 'The other day my wife and I had an appointment to see a design consultant at a flooring tile company. We arrived at exactly on time, 9:00 a.m. on Saturday. We here … [Read more...]
Last year we did a post on an optometrist that won a unilingual lawsuit. In another case in Augusta, Maine, " A human rights panel on Monday sided 3-1 with a man who said he was a victim of disability discrimination when a South Portland optometrist failed to provide him with a qualified interpreter during an eye exam." I guess sometimes you … [Read more...]
Doug Fleener from the Dynamic Experience Group had a great article on texting in the workplace. I thought it was excellent and brought up a lot of points. In fact, I have a texting, checking email policy in my own home when I am having a family event. Cell phones must be turned off. Do you have a cell phone policy in place? If so what is … [Read more...]
Doug Fleener had this excellent post from the Retail Contratrian on are you a customer- Centric Company. I thought it was excellent and challenge our readers to take the test. The Customer-Centric Company Here are seven signs that you're running (or working for) a truly customer-centric company: 1) The CEO or owner talks constantly about … [Read more...]
Four Ways Leaders Can Stay on Top of the Issues "So, if you're sitting up in your office somewhere, how did people think you or others would know? When we didn't know." That's Commissioner Bud Selig speaking at a conference on the stare of professional sports hosted by the Wall Street Journal explaining why he and major league baseball owners … [Read more...]
As your patients and consumers are becoming more sustainable and buying organic, paying attention to super foods, why not add a special value added service and test for antioxidants with your patients. Today every headline is screaming about the benefits of Anti-Oxidants, I just ran across this Parmanex Antioxidant Scanner Program which in the … [Read more...]
This is good stuff, Docmeln offers for FREE an online scheduling systems for practices to help grow. Today we and your patients are so busy -it is time consuming to call your patients a day in advance and many patient i.e myself would just prefer an email or text. DocMeln, takes care of all of that syncing calendars, sending messages and … [Read more...]
Santinelli’s Client Services Department Convenes We like to hear about our sponsors meetings, especially when they focus on customer service and new technology. We are looking forward to bringing you more news about "tech-chat" very soon. Santinelli International held its National Service Meeting last month in the historic seaport … [Read more...]
I saw these comments from Robert Bell AKA EyeCoach rules for success the other day on Facebook and I thought they were good for sharing with our readers who like to hear about success stories and multiple eyewear sales. I have to pay special attention to rule #5 because that is the one I always break!! Everyone MUST meet the multiple needs of … [Read more...]
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