We know it’s tough out there, and one of the hardest things you have to do is to keep your employees up and motivated to deliver a positive customer experience. The reality is- if the employee is unhappy- they transmit that unhappiness to the customer- the customer transmits that unhappiness to others- you lose patients and referrals and then everybody becomes unhappy and unmotivated- a never ending cycle. It is important to nip ‘unmotivated’ employees immediately and address their concerns before it effects your eyecare business.
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