Many years ago, I had a rep come to me and ask how he could get to be a manager. I told him he has to lead by example- no whining, no gossiping, strong work ethic, get organized and he really needed to work on his communication skills- basically he had to grow up and act like an adult and start to learn new skills.
If you are already a manager or aspire to be a manager- here are 8 things you need to learn:
- Lead by example- if you complain- your staff will complain, if you are unsmiling, your staff will be miserable, if you take long lunches- your staff will take long lunches, if you shirk, your staff will shirk.
- Money and Finances- Money and the management of finances drives all businesses. How can you be a manager if you have no clue on how money affects everything that is done in business.
- Negotiation- Negotiation is important to resolving conflicts, staff morale, patients and career development.
- Communication Skills- Good communication skills will help to grow your team and enhance morale, get and keep patients. As a leader- you have to be aware of every message you send even in casual conversations with co-workers.
- Presentation- presentation is about communication, organization, knowledge and being positive and in control.
- Focus- on what you can control- no need to talk about the economy- talk about what you can do, pricing, inventory, sales, training, customer service.
- Daily Action Plan- Have a plan and the organization skills to accomplish something everyday. Getting things done is crucial to strong leadership skills.
- Learn not to be hurt or upset about what your team is saying about you. People always talk about their managers whether good or bad- you have to learn to not take it personally, separate the wheat from the chaff and try to better yourself. It’s always wonderful to be liked and respected- respect can bring more results than being liked.
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