The Optical Vision Site

Optical Patient Surveys

Patient surveys are one of the best ways to find out if the quality of care and your customer service will bring the patient/customer back. Depending on your office, you can either hand them a pre-paid postcard when they check in, put it on your website, or do a follow up email. 

Benefits of Conducting Surveys

• Improve the quality of care you provide 
• Solicit necessary feedback to improve your optical office 
• Gauge Patient Satisfaction- in order to maintain patient loyalty 
• Patient Perception you care and value their opinion. 
• Excellent Marketing tool 

Patient Survey Examples 

• Marshall University Medical Center 
• Family Gentle Dental Care 
• First Eyecare 
• Jackson Eye- This office feels patient survey’s are so important, they send back a JEA optical Gift Certificate. 

Where to Find Patient Surveys 

• Survey Monkey 
• Dr. Patient Surveys 
• US Department of Health and Human Services- Has a quick survey on site. 

Similar Posts:

• HIPAA and The Optical Professional
• Eyecare Patient Loyalty Pays Off
• 11 Keys to Eye-Care Customer Service Principles
• Optical Patient Satisfaction Checklist
• Steps to Handling Optical Patient Complaints