Consumer Seeking Acetate Saddle Bridge For Eyewear

Consumer Wants To Know

Once again we have a request from an eyeglass consumer: See email below: perhaps any of our readers are in Sushan, NY and if you can help this person, if you respond back I will forward the info on to them. Thanks

‘The ONLY product that works for my husband to maintain his eyeglasses in their proper position is your “large acetate saddle bridge” which we had previously been able to obtain through Lenscrafters in Wilton, NY; however, they state you no longer provide this & have moved on to a silicon bridge (this does not work for him – we have tried) Please assit us w/obtaining a srew in large acetate saddle bridge for him. Thank you. Sincerely,

Dale & Henry Bates

Response from OVS

Any of your local independent optical retailers should be able to order from Hilco. Large chains such as Lenscrafter or Pearle have to purchase within the corporate vendor list. If your local optician or optometrist cannot find this bridge or Hilco did not get back to you, please let me know and I will post this on one of the optical forums.

Thank you for asking.

Best Regards,

Cathy

Response:

Dear Cathy,

Thank you for your prompt response; however, we are writing to you re: this request because we do use Lencrafters in Wilton, NY & they have called other branches  – no Lenscrafters supply this item per our customer service person, Michelle, who was extremely helpful. We had asked Michelle who their company works with & that is how we cme to write to you. Please let us know how we can purchase this item & we will keep a small stock back up for any future needs of my husband.

Sincerely,

Dale Ann Bates Sushan, NY 12873-0198

Similar Posts:

• Consumer UnHappy With Eyewear- Complains to Us
• Why Are Eyeglasses So Expensive- Yahoo Answers
• Optical Valentine Tip – LOVE Your Customer
• Are Your Optical Patients on Hold?
• Why Optical Patients Don’t Come Back