Interesting video about a half hour on what motivates you, besides the basic human needs. This lively RSAnimate, adapted from Dan Pink's talk at the RSA, illustrates the hidden truths behind what really motivates us at home and in the workplace. www.theRSA.org Listening to this can not only help you define what motivates you, but what can … [Read more...]
6calls Expansion Provides Greater Efficiency for Eyecare Practices
April 30, 2012 by Leave a Comment
Are you accessible to your patients as often as you should be? Would it be nice to have a little help at the front desk with reminder and recovery calls? Or extra assistance with inbound calls so that you can get more hands on time with your patients, optimizing time to build valuable relationships that create consistent customers? Sounds too good … [Read more...]
Employee Personal Eyewear Policies
April 25, 2012 by Leave a Comment
Last summer, I had a discussion with an OD on his staff personal frame policy. His policy was all personal frames had to be approved first and paid for in advance and no discount for friends and families. The problem was his ex-wife that worked at the office, took advantage of him and was constantly ordering personal frames for her husband and … [Read more...]
Hip On HIPAA Version 5010 -
April 16, 2012 by Leave a Comment
As most of you are aware, many of the key industry partners have experienced challenges related to the 5010 conversion. Those challenges range from payers unable to accept 5010 transactions to concerns involving the effective processing of 5010 transactions and lastly the distributions of claims status reports. These issues are compounded by … [Read more...]
eyeHow – Increasing Motivation
March 18, 2012 by Leave a Comment
Thank you to Audrey Pavia of Tura Eyewear and The Optical Women's Association for this eyeHow - Increasing Motivation It's hard for self-motivated beings to understand how others are not self-motivated. The truth is self-motivation is clearly a personality trait and based on one's personal life experiences and unique predispositions everyone … [Read more...]
Lessons From Project Runway: Keeping A Molehill From Becoming A Mountain
February 28, 2012 by Leave a Comment
I'm a big fan of the television program Project Runway, so of course I'm watching Project Runway All Stars. At first I was disappointed that Tim Gunn, who usually acts as mentor to the designer/contestants, would not be taking part in this edition of the series, but I've really come to like and appreciate Joanna Coles, Editor-in-Chief of the U.S. … [Read more...]
End Of Year Reminders And Save The Dates
November 30, 2011 by Leave a Comment
The year is ending quickly, and as we have been posting our TO Do Lists, I want to make sure before the YEAR ENDS, you don't forget! Review Tax Savings Equipment Purchases: Use it or lose it. Only four more weeks. If you were on the What You Measure Improves webinair a couple of weeks ago, you might have heard them mention 'Jay's Program' on … [Read more...]
The Business Of Eyecare: How To Delegate
November 9, 2011 by Leave a Comment
If the one takeway from the Business of Eyecare was this gem on how and what to delegate, you saved yourself hours a day! How hours a day do you make decisions, do tasks that not only wear you down but others can do? It can be a heavy burden and the reality is many of those tasks/decision can be delegated to someone else. Steps To … [Read more...]
The Business Of Eyecare; Building A Trust Based Practice
October 25, 2011 by Leave a Comment
Several weeks ago, I had the fortune to attend The Business of Eyecare Event in San Diego, sponsored by The Hoya Free-Form Company produced by Cleinman Performance Partners (Al Cleinman) It was excellent. Even 'Mr B.' the most jaded optician I know came out of his rut and loved it. I came away with so many tips on running a business, got … [Read more...]
Layering Incentives: Give Your Employees Their Cake and Let Them Eat It, Too
October 19, 2011 by Leave a Comment
In this article, I will discuss ways to provide rewards and incentives for each eye care staff member, to allow them to personally work toward goals, giving them both satisfaction in their accomplishments, as well as the knowledge that they are truly contributing to the betterment of the practice as a whole. The layering of this second tier of … [Read more...]
Top 7 Signs Your Employees Think You Are A Jerk
August 24, 2011 by Leave a Comment
I read this very interesting article from BNET on being a jerk boss. I think I am very forunate to have had fairly decent bosses over the years. Q: Steve, I work for a guy who is just a jerk. He yells at employees all day long, fires people every week — seemingly to keep people on edge — never gives raises, etc. And the worst part is, I … [Read more...]
Are Entitled Employees Draining?
August 10, 2011 by Leave a Comment
My husband manages a fast pitch travel team and recently dealt with unhappy parents. While the majority of the team believes in being competitive and playing hard, one parent feels that their child should be able to play all the positions. Their request was expressed as a sense of entitlement, full of frustration, and regardless of the child’s … [Read more...]
Smile and Move- Reminder About Attitude And Action
June 20, 2011 by 1 Comment
This video is working! Smile & Move™ is a great motto you and your team can use as a reminder to stay focused on the fundamentals of being valuable to each other at work. It's all about attitude and action. There are 5 ways to smile and 4 ways to move. Learn about each by visiting SmileAndMove.com or by picking up a copy of the … [Read more...]
Employees Make a Business Successful
May 8, 2011 by Leave a Comment
We have all heard the phrase a company is only as good as its employees but often those employees are not giving their best because they are not appreciated or not well trained, any number of reasons. For employees to make a business successful they must be given the opportunity to give their best. A company that does this well is U.S. Vision - … [Read more...]
Crisis: Lessons From Vision-Ease Lens
May 4, 2011 by 1 Comment
This year the world has seen their share of earthquakes, tsunamis, floods, tornadoes, snow, not counting personal crisis. Each is devastating, mentally, emotionally, physically and financially. Last week we had the opportunity to participate in a webinair by Doug Hepper of Vision-Ease Lens and from that I would like to share with our readers the … [Read more...]
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