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	<title> &#187; Customer Service</title>
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		<title>Getting Spoiled At The Doctors Office- A Tale of Three Doctors</title>
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		<pubDate>Thu, 02 Feb 2012 02:00:14 +0000</pubDate>
		<dc:creator>Cathy</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://theopticalvisionsite.com/?p=33437</guid>
		<description><![CDATA[Everybody says they have great customer service. I want to share with you some examples of great customer service from a &#8216;consumer point of view&#8217; and a private pay patient. My tale of three Doctor Visits and how getting spoiled turned me into a long term loyal patient and one that refers. I love my [...]]]></description>
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		<title>&#8220;Old soldiers never die; they just fade away.&#8221;  &#8211; Douglas MacArthur</title>
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		<pubDate>Tue, 10 Jan 2012 02:00:31 +0000</pubDate>
		<dc:creator>Cathy</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://theopticalvisionsite.com/?p=34563</guid>
		<description><![CDATA[At the beginning of the new year I read what I felt was a great article in Forbes by Larry Downes called Why Best Buy is Going out of Business&#8230;Gradually&#8220;. For those who don&#8217;t want to read it, the article explains how despite losing some of its fiercest competitors such as Circuit City and having [...]]]></description>
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		<title>Customer Service Lessons From Vision Expo West</title>
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		<pubDate>Tue, 18 Oct 2011 02:00:06 +0000</pubDate>
		<dc:creator>Cathy</dc:creator>
				<category><![CDATA[Customer Service]]></category>

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		<description><![CDATA[Lessons from Vision Expo West&#8230;.(before ever entering the show) As business people we take lessons from all sorts of things in our lives. Allow me to share some of my experiences staying at the Flamingo Hotel in Las Vegas during Vision Expo West in September and how they can be learning tools. I&#8217;ve stayed at [...]]]></description>
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		<title>The Value Of Surveys- What We Learned</title>
		<link>http://theopticalvisionsite.com/customer-service/the-value-of-surveys-what-we-learned/</link>
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		<pubDate>Thu, 22 Sep 2011 03:00:26 +0000</pubDate>
		<dc:creator>Cathy</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://theopticalvisionsite.com/?p=20468</guid>
		<description><![CDATA[Awhile ago Shirley and I ran a survey with our readers and received valuable feedback in which we learned quite alot about how we are doing good and bad. We thank each of our readers that responded What you wanted to know more about: 1.) Competing With Chains and Interviews With Independents and Private Practice [...]]]></description>
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		<title>An Amazing Customer Service Experience</title>
		<link>http://theopticalvisionsite.com/customer-service/an-amazing-customer-service-experience/</link>
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		<pubDate>Thu, 04 Aug 2011 03:00:24 +0000</pubDate>
		<dc:creator>Cathy</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://theopticalvisionsite.com/?p=30246</guid>
		<description><![CDATA[Mike Bellomo at Opticote sent us his Amazing Customer Service experience that was thought provoking. If you think about it, what were your amazing customer service experiences? &#8216;The other day my wife and I had an appointment to see a design consultant at a flooring tile company. We arrived at exactly on time, 9:00 a.m. on [...]]]></description>
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		<title>Rights Panel Agrees With Deaf Man Against Optometrist</title>
		<link>http://theopticalvisionsite.com/customer-service/rights-panel-agrees-with-deaf-man-against-optometrist/</link>
		<comments>http://theopticalvisionsite.com/customer-service/rights-panel-agrees-with-deaf-man-against-optometrist/#comments</comments>
		<pubDate>Tue, 05 Jul 2011 23:10:15 +0000</pubDate>
		<dc:creator>Cathy</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://theopticalvisionsite.com/?p=29365</guid>
		<description><![CDATA[Last year we did a post on an optometrist that won a unilingual lawsuit. In another case in Augusta, Maine,  &#8220; A human rights panel on Monday sided 3-1 with a man who said he was a victim of disability discrimination when a South Portland optometrist failed to provide him with a qualified interpreter during an [...]]]></description>
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